Refund policy

Returns and Exchanges

We understand it can be tricky getting the size right shopping online during pregnancy, so if you need to exchange sizes we want to make the process as convenient as possible for you.

If you would like to exchange a product, please email us at hello@caricollection.com to start the process and we will send you a prepaid form.

As a small new business we are not currently able to offer free returns, thus, the cost of returns are the responsibility of the customer.

Our returns policy is 14 days from the order being delivered. All products must be returned in the original condition, new, unused, with tags and in original CARI packaging. Returns that do not meet our policy may not be accepted and will be sent back to the customer. It can take up to 7 days from receipt of the item for your refund to be processed on to your card.

Please make sure you obtain proof of postage for your return package, you will also need the receipt or proof of purchase. We suggest using a tracked service to ensure delivery of your item. CARI cannot accept liability for items lost in transit.